Thanks again! I actually never thought about a conveyer tearing an envelope.When I say subcategory, I am referring to a category within a category. If I mail anything of real value I surely have it insured. I've never had any real big issues with any of my buyers or shipments. She told me to do not issue a refund if it shows delivered, that I am not responsible. Huh? One time I called Ebay after a Buyer said he didn't receive item but it showed "Delivered". Some say you're not supposed to ship coins in a standard envelope, and some say you can. I am surprised at the conflicting info I've read on here. At any rate, I'll never know what happened. However, the insert was still wrapped in paper but coin missing and no damage to the insert. I also place the coin in a 2x2 insert and staple tightly so the coin cannot move, but leave enough room for the buyer to easily "remove" it when he receives it. I usually leave the ends of the paper untaped, but folded, and placed snuggly to the edge of envelope to secure. The reason I say that is because the coin was wrapped in paper. It seems logical but I don't think that's what happened. Not the service, the demographic of the customers being the problem. I am pleased and surprised to hear that you have had few problems with untracked lettermail shipping of coins. Try it, but without tracking and given that the envelope did make it to the buyer, the USPS is likely to blame poor packaging. I'm not a numismatist, but consider taping coins, with their holders to a larger piece of cardboard and/or using a bubble envelope which is harder to tear.Īny insurance would be from USPS on your shipment. Use this as an opportunity to up your packaging. You can demand that the Not As Described item (in this case the empty damaged envelope) be returned before refunding, even if you have a No Returns policy. If the buyer contacts eBay, you will be told to refund him,since he did not receive what he ordered. You believe the a rough ride on a conveyor belt. The envelope was delivered, with taped up damage, but the coin missing. You shipped it in an envelope, which is your normal practice.
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