I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. ![]() After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. The receipt had five sets of 96 inch curtains which was inaccurate. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. You can't even apply for a refund online!! Pathetic.īed, Bath, and Beyond Review I ordered from Bed, Bath, and Beyond online for my first and last time. What happened between the end of November and beginning of December 2023? Did all the staff get fired or is the company going out of business again? FOUR hours to answer the phone.must be something catastrophic that happened and guessing like most other here that we are not going to be getting our orders before Christmas, let alone at all. I thought I had elves stuffed in my ears."your wait time is 180 minutes.250 minutes." for someone to answer the bloody phone? Now noone answering emails, social media messages. Tried calling cs again this week to find out what is happening. Tracking has not moved an inch only confirms it apparently arrived in Buffalo last week. So you will receive another tracking number once the order passes customs and on the Canadian side, it will start moving within 1 to 3 business days of arriving in Buffalo. She said "oh little bit of kinks in the system still with Canada. Rep was kind of laughing at me like she was having a breakdown I guess from having to now repeatedly defend her company's stupidity. ![]() Call was answered mid afternoon within 5.minutes. So called their customer service on Nov 29. Followed the tracking I was sent, saw that it looked to be going thru US/Canada customs, then suddenly "DELIVERED' status to Buffalo. On their website said it would be delivered Dec 1. Can I give zero stars? Placed my first online order with them 3rd week of November.
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